Last updated: May 2026
CowBook (“we”, “our”, “us”) is operated by Brand Core Media, Ahmedabad, Gujarat, India. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit cowbook.in.
1. Information We Collect
When you place an order or create an account, we collect:
- Name, email address, and phone number
- Billing and shipping address
- Payment information (processed securely by Razorpay — we do not store card details)
- Order history and product preferences
- Browser type, IP address, and device information (via cookies and analytics)
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmations, shipping updates, and invoices
- To respond to your queries and provide customer support
- To improve our website and product offerings
- To send promotional communications (only if you have opted in)
3. Payment Security
All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. CowBook does not store, access, or process your credit/debit card details. All transactions are encrypted using SSL technology.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Shiprocket — for order fulfilment and delivery
- Razorpay — for payment processing
- Government or legal authorities if required by law
5. Cookies
Our website uses cookies to improve your browsing experience, remember your cart, and analyse website traffic via Google Analytics. You can disable cookies in your browser settings, though this may affect website functionality.
6. Data Retention
We retain your personal data for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. Order data is retained for a minimum of 2 years as required under Indian tax regulations.
7. Your Rights (DPDP Act 2023)
Under India’s Digital Personal Data Protection Act 2023, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
To exercise these rights, email us at: profbhavin@gmail.com